Our six responsibilities

We have set out six key responsibilities that define those issues where we have the most impact and influence on society:

  • Use and protect data properly, respecting all the relevant laws, helping evolve industry guidelines and new legislation and ensuring a culture of compliance with the highest standards of integrity.
  • Create social and economic benefit through our products services and capabilities, balancing commercial benefit with consumers’ rights and needs.
  • Inform and empower consumers, and ensure that those who interact directly with our company receive fair and honest treatment.
  • Be a good employer to all, establishing a set of expected behaviours and values, aiming to that everyone working for us is treated fairly, given the maximum opportunity to fulfil their potential and that all our workplaces are safe and healthy
  • Minimise as far as possible the environmental impacts associated with our business and enable employee participation, with a particular concentration on the reduction of energy use and its effect on global warming.
  • Play an active part in social and economic regeneration in our communities, be they local, national or global.

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A message from our Chief ExecutiveHow to use this report?What's new this year?
 

This site is our full online CR report and is structured around our six key responsibilities: the six social and environmental issues that we feel are important for Experian and which we have most influence over. Agreed by our Board in early 2007 they are the foundation of our reporting and strategy.

In our first full year of trading as an independent company we have been focused on how to embed these responsibilities and make them part of the day-to-day business.  We’ve also been looking at how we harness some of the opportunities that come from addressing social, environmental and ethical issues. Our evolving CR strategy encapsulates our progress and is driving the direction for the coming year.

Another landmark of this year has been the acquisition of Serasa in Brazil. A very successful company and the fourth largest credit reference agency in the world, Serasa is a global leader in sustainability and CR thinking. We have been learning from each other and are involving their management team in the leadership of CR across our regions. 

Our CR management team has been strengthened with the addition of two new senior managers and has been instrumental in the evolution of our CR strategy, which has been approved by the Experian Board.  We’ve set objectives for the 2009 fiscal year and are already making progress towards achieving them. As we progress we will report achievements through our Group website to enable interested stakeholders to engage with us.

We continue to be listed in the FTSE4Good Index, and were for the first time this year included in the Dow Jones Global Sustainability Index, but we know we can do more and focus on further improving our performance.