Employee engagement

Employee communications are actively championed by Internal Communication teams in our largest businesses who network with communication champions across all our other business units to ensure key messages can be cascaded and feedback obtained from anywhere we operate. Regional publications, intranets, face-to-face meetings, ‘lunch and learn’ sessions, Information days, global publications reviewing our strategy, webcasts, podcasts and blogs are all tools we employ on a regular basis.

We also regularly review our performance in the eyes of our employees through employee surveys which are widely used, giving people the chance to comment anonymously on a range of different topics and the results feeding directly into management decision-making.

Last year we put in place the building blocks for our first global employee engagement survey which will be conducted in September of 2007. We built the new survey from the historical efforts of both the previous Experian Americas and Experian International businesses, together with new question sets to reflect the changing nature of the business since floatation. We will benchmark our results against both global and regional high performing norms in order to understand what actions to take to improve the work experience and engagement of our people. We’re planning for the results to be available in November 2007.

These large scale projects are supplemented with more specific surveys sent to test employees’ views on particular topics, for example staff help desks, which send out on-line surveys to get customer feedback after they have provided services, or the benefits survey that is conducted occasionally to determine employees’ understanding and satisfaction with company-provided benefits.

One initiative we were particularly proud of during the past year was the communications process during the demerger. Everything from the initial announcement in March though to the final demerger and celebration on 11 October 06 was carefully coordinated on a global basis and gained a lot of praise and positive feedback from employees.

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