Development and training

Development

Experian is committed to developing its people, and we have a highly skilled workforce. Our appraisal systems are focused on a performance review linked to a personal development plan to ensure we get the best from people and that we invest in them appropriately so they can develop their careers with us. Every employee can expect at least one meeting a year with their manager to set and appraise objectives and to set out development needs. The process links together the whole cycle of employee development from first recruitment through to reward and recognition. The company has reviewed its appraisal systems over the past year and has developed them considerably. We are now confident that across our populations in France, the US and UK over 95% of people have at least an annual appraisal.

Training

In delivering training, Experian has again made some major investments in the past year. In the UK the Learning and Development team has pioneered an online learning zone with packages accessible by a large core of the company population and a growing number of newly acquired business units are being given access in the current year.

Training hours have been monitored for the hours formally booked as shown below for the last financial year but in all three businesses they are almost certainly underestimates as they do not capture training arranged and financed by individual departments, online computer based training or self development using support materials provided by the company.

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