Our six responsibilities

Our six responsibilities

We have set out six key responsibilities that define those issues where we have the most impact and influence on society:

  • Use and protect data properly, respecting all the relevant laws, helping evolve industry guidelines and new legislation and ensuring a culture of compliance with the highest standards of integrity.
  • Create social and economic benefit through our products services and capabilities, balancing commercial benefit with consumers’ rights and needs.
  • Inform and empower consumers, and ensure that those who interact directly with our company receive fair and honest treatment.
  • Be a good employer to all, establishing a set of expected behaviours and values, aiming to that everyone working for us is treated fairly, given the maximum opportunity to fulfil their potential and that all our workplaces are safe and healthy
  • Minimise as far as possible the environmental impacts associated with our business and enable employee participation, with a particular concentration on the reduction of energy use and its effect on global warming.
  • Play an active part in social and economic regeneration in our communities, be they local, national or global.

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Our CR strategy and key responsibilities

In early 2007 we defined our six key responsibilities and these have shaped our reporting and the initial scope of our CR programme.

This year we asked the question “What is success?” for our work in CR.  We will know we are being successful when:

  • Our working population understands and supports our approach to CR and our six key responsibilities and takes account of the concerns of society as they do business on a day-to-day basis.

  • We are using our skills, information and expertise to best effect in our interactions with our communities and have become identified with a specific community focus.

  • Our business is prepared to seek out and develop socially responsible opportunities and invest in developing them to the point where they become self sustaining.

This has been defined as our vision for CR at Experian. In our CR Strategy this translates into to three areas:

Business as usual

Our objective is to further embed CR ideas into our into normal business processes.  This might involve changing our product development processes to ensure questions are asked about the social and environmental benefits and risks.  Or it might mean building environmental appraisals into the business case for facilities’ development.  We already have a good model in our ‘Fair Information Values Assessment’ process which is conducted before any new information collection or use is approved. We have also already built CR considerations into the process for approving strategic projects through our Strategic Projects Committee (SPC).

Focusing our community programme

Our aim is to focus a substantial portion of the community programme on giving individuals and communities a deeper understanding of financial management and encouraging entrepreneurship.  We’ll do this by channelling central funds into big impact, nationally important projects with this focus.  The other portion of the community programme will continue to be focused locally: funds will be used to support local sponsorships, employee volunteering and charitable giving.

Big ideas


We aim to use CR to help us infuse the business with a spirit of innovation. Our management of CR - particularly our interactions with stakeholders and our horizon scanning work - will provide a catalyst for entrepreneurial ideas that can have a major social impact.  We’ll aim for the ideas to be ultimately self sustaining and ideally transportable across business regions. 

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