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Serasa programme for people with disabilities

Serasa has been running its professional training programme for people with disabilities since 2001 and has gained international recognition. In 2003, to increase the social inclusion of people with disabilities in partner companies, Serasa set up a 'Forum on Employability' to provide information about how the programme works and encourage other companies to participate.

In 2007, Serasa hosted Barbara Murray, a senior specialist from the Disability, Skills and Employability Department of the International Labour Organisation (ILO) from Geneva during the 17th Forum and she said:

“I didn’t believe there was such a thing as ‘best practices’. Now that I’ve met Serasa’s Employability Programme for Persons with Disabilities I started to believe.”

A DVD of the programme is available.

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Addressing disability

All our regions have policies covering our employment of people with disabilities and generally state that the company aims to challenge inequality by promoting equality and valuing diversity. But in Brazil we have a programme which Serasa has been running since 2001, offering professional training and potential recruitment within Serasa to people with physical, visual, hearing and, more recently, learning difficulties.

The number of people with disabilities working for Serasa is increasing (from 92 in 2005 to 106 in 2007) but this is not the only focus and benefit. By spreading the word about the programme and how it works, many more organisations are now offering a similar opportunities and more people with disabilities are finding employment.

In 2007, Serasa delivered four education forums on its disabilities programme for visiting organisations; a total of 1,333 people participated from 99 different organisations. Serasa has been applauded for its efforts and now has a partnership with United Nations Volunteers to help implement the programme in other Brazilian companies.

Serasa has been applauded for its efforts and now has a partnership with United Nations Volunteers to help implement the programme in other Brazilian companies.

Evolution of the Number of Serasa Professionals with Disabilities

Year Professionals with Disabilities % employees
2005 92 4.2%
2006 97 4.1%
2007 106 4.3%


Serasa – types of disability - 2007

Type of disability employees
Physical 69
Hearing 18
Visual 17
Learning difficulties 2