Fast facts

Gender diversity

Colleague numbers – full time equivalent	Total	Male	Female	% female
UK	3841	2408	1433	37%
US	5577	2803	2773	50%
Serasa	2385	1180	1205	51%
France	2210	860	1350	61%

The table demonstrates the current gender balance in the four principal regions where we collect data. In general the gender split is very even.

Ethnic diversity

Ethnicity – US	2007	2008
White	70%	72%
Black or African-American	7%	6%
Asian	15%	14%
Hispanic	8%	7%
American Indian	0%	1%
Hawaiian or Pacific Islander	0%	0%
Two or more races	0%	0%

Ethnicity – UK	2007	2008
White – British	87%	86%
White – non British	5%	6%
Asian / Asian British	4%	5%
Other	4%	3%
TOTAL	100%	100%

Comparison data from 2000 US Census: 75% white, 4% Asian 13% Hispanic and 12% black (Figures don’t add to 100 due to the collection process in which people may respond in more than one category)

Comparison data from UK Office of National Statistics, Population by Ethnic Group, 2001: 92% White, 4% Asian, 4% Other

Age diversity

	US		UK		France
Age analysis	2007	2008	2007	2008	2007	2008	2007	2008	Total
<25	6%	7%	9%	9%	3%	4%	n/a	17%	9%
25-39	48%	47%	61%	62%	51%	50%	n/a	61%	54%
40-55	38%	38%	26%	26%	41%	41%	n/a	20%	33%
>55	8%	8%	4%	4%	4%	4%	n/a	1%	5%
TOTAL	100%	100%	100%	100%	100%	100%	n/a	100%	100%

Evolution of the Number of Serasa Professionals with Disabilities

Year	Professionals with Disabilities	% employees
2005	92	4.2%
2006	97	4.1%
2007	106	4.3%

Training

	US*	UK	Serasa†
Days training	7,750	5,760	66,780
Days per employee	1.4	1.5	28
Training investment	$3.1m	$4m	$3.5m
Investment per employee	$565	$2,000	$1,487

*does not capture training paid for from local budgets, and is therefore an understatement of the total.
† Captures all Serasa investment in Education, Development and Training

Serasa Internal Satisfaction Survey 2007 – Summary

Satisfaction reported against:
Satisfaction on working at Serasa in general	92%
Well being factors	91%
Human development and management tools	88%
Confidence in the leadership system	83%
Work system	91%
Image of the company	99%
Organisational sphere	87%
Organisational vitality	81%