Eiger Systems

We found that we scored significantly better in 8 of the 14 categories when compared with other companies going through change.  Only in one area, employee engagement, were we significantly worse than this norm.

A fully engaged employee will have a belief in the company and its goals, a pride in the way it operates and will be energised enough to go the extra mile. A combination of questions in Experian’s employee survey measured engagement including: Would you recommend Experian as a place to work? Would you work beyond what is required to help the company succeed? and Do you have a belief in Experian’s goals and objectives?

Elements that affect employee engagement include perception of the company as a good corporate citizen, how well people’s talent is managed and developed  and their view of senior leadership.

Action plans are in place to work on all three elements and we will be surveying again in 2009.

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Quick summary

To minimise as far as possible the environmental impacts associated with our business and enable employee participation, with a particular concentration on the reduction of energy use and its effect on global warming.

Experian is not a major polluter: most of our buildings are offices or data centres, and we don’t produce physical products needing raw materials or transport.  However, climate change is a real, long-term threat to society as a whole.  Taking action now is as much our company’s responsibility as that of every individual, and we are not complacent.

Even with the significant increase in the size of our business following the acquisition of Serasa, we have reduced our carbon footprint this year by 6% by implementing a range of measures both centrally as an organisation and through individual employees’ responsible behaviour. Our data centres are our greatest users of energy, but we have leaders in charge of these facilities who are proactively reducing our energy consumption by implementing initiatives including server virtualisation and improved cooling efficiency, as well as looking at the green profile of new technology as part of the procurement process.

We now purchase renewable energy for all our data centres in the UK and US and for the whole of the Nottingham and Allen (TX) estate. Our Nottingham sites, other than the data centre, exceeded their 6% energy reduction target by a combination of good housekeeping and staff co-operation and many of our smaller offices in locations across the UK and rest of Europe made simple efforts such as switching off lights and ensuring monitors and chargers were not left in stand-by mode.

Recycling and waste management has also been taken to heart by even our smallest offices with local champions inspiring action.

In Brazil we’ve re-launched our supply chain conditionsto include environmental standards and have run a workshop for 47 suppliers. In the UK we’ve worked with regional government to run workshops for local SMEs and enable them to gain environmental certification.

Plans for next year are being shaped by our global policy and the sense of buy-in across the company is growing tangibly.