ChildSecure and FamilySecure. Read more

Environment and social responsibility report. Read more

ChildSecure and FamilySecure

Increasingly, children are becoming the targets of identity theft. According to the US Federal Trade Commission, 10,835 identity theft complaints were filed on behalf of victims under 18 years old in 2006, up from 6,512 in 2003.

Identity thieves target children by illegally obtaining their personal information, such as their name, age, address and Social Security number, and fraudulently opening lines of credit using these details.

Experian has created a product that searches its database for credit inquiries, open accounts and public records such as bankruptcies, tax liens or monetary judgments associated with the child’s identity. If a match is found, the parent or guardian is alerted via e-mail, and information is provided regarding how to take corrective action if identity theft has occurred. Parents and guardians can enroll an unlimited number of their minor children in ChildSecure, and each member is covered by a $25,000 identity theft insurance policy.

Jennifer Carlson, mother of 4 children, commented:

"I'm glad to see a reputable company taking initiative to protect my kids from Identity Theft. It makes me more at ease to know my family's information is accessible to me at my discretion and with up-to-date information and alerts to allow me to monitor our personal information.

It gives me a better impression of Experian, as they seem to be the front-runner and leader in protecting an entire family and not just the adults."

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Environment and social responsibility reporting

Incorporating social and environmental objectives with a company’s economic objectives is becoming a more common management model and ultimately will lead to a more sustainable society.

The demand for a combined report that covers the financial, environmental and social health of a company is being driven, in Brazil,  by financial institutions’ desire to understand the full picture of risks presented to them during the investment process. And a growing number of companies have begun to require a responsible social and environmental position from suppliers.

In 2007 Serasa introduced a report that covers environmental performance and developed  a report framework to assess companies’ social contribution. The reports were built using a base of questionnaires aligned to the guidelines and parameters of the Global Reporting Initiative (GRI) and the performance standards of the World Bank Group’s International Finance Corporation (IFC).

They hope to be able to market them together with their economic-financial reports in 2008 to give a full analysis of risk in all three spheres.

Mr. Ernst Ligteringen, President of the GRI commented: “We congratulate Serasa’s unique initiative. . . Organisations which evaluate practices and set criteria for evaluations, like Serasa, are playing a critical role in accelerating the practice of measurement and management for sustainability. In its recent actions to incorporate environmental measures into its valuation tools, Serasa has proven it is aware of its responsibility to build a better world."

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Quick summary

To create social and economic benefit through our products, services and capabilities, balancing commercial benefit with consumer’s rights and needs.


At Experian we’re privileged to be working in a field that delivers many benefits to society.

While acknowledging this, we would like to do more. In developing our strategy this year we had our products and services in mind when we stated that we aim to:

  • Further embed CR principles into normal business processes

  • Consider the potential social benefits

  • Take account of social risks

  • Consider our impact on climate change

We have agreement in principle to include these considerations in our product development processes. This is one of our objectives for the year ahead.

Reviewing our current products against a range of social benefits, many of them fit into the following four categories:

  • Facilitating wider and fairer access to finance and reducing fraud

  • Simplifying life’s financial decisions for individuals

  • Making processes efficient and simple, saving costs and  reducing waste

  • Creating new insights and connections to solve social problems

This year’s developments included a product aimed at protecting families from the risk of child identity theft and a company report that incorporates both environmental and social performance as well as an economic profile, produced in conjunction with the Global Reporting Index (GRI).

But we are also looking at how we can use our skills and particular knowledge to deliver projects of major and lasting social impact. Our CR strategy states our intention to look at future trends and examine social risks and opportunities. We intend to:

  • Use CR to help us infuse the business with a spirit of creativity and enthusiasm for causes of social importance

  • Provide a catalyst for entrepreneurial ‘big ideas’ that can
    have a major social impact and produce life-changing results

We are exploring several ‘big ideas’ including a project to  work with microfinance institutions and will report progress in next year’s report.

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