CR objectives

Objectives for year ending March 2008

Produce the first full in-depth Experian CR Report.
Establish the infrastructure of management CR champions and a management group across the business.
Establish the infrastructure of CR coordinators.
Create a CR Communications strategy to raise awareness among staff of Experian’s commitment and approach to CR.
Develop a plan for stakeholder engagement, and begin some external discussions.

Last year we largely fulfilled the first three of our objectives and have achieved many more besides these. We consider that we have more to do on internal and external communications and stakeholder engagement.

Objectives for year ending March 2009

This year we have set ourselves targets specific to our six responsibilities as well as some general objectives for the progression of the CR strategy.

Responsibility	Objective	Measure
Data	Further embed CR in data evaluation processes and record and report developments through the year	Data processes show CR related questions
Products and services	Further embed CR in the product development processes and ensure PR always considers consumer benefits	Development processes show CR related questions
Consumers	Create some global standards for reporting consumer satisfaction consistently	Results summarised and reported globally in CR report 2009
Workplace	Gain the explicit endorsement of our HR leaders to the UN Global Compact.	HR teams aware of impact on their processes and engage
Environment	Gather data from all major locations and put a system in place to gather data and report developments through the year	Data gathering system in place and working and all locations supportive
Community	Create a global standard Community Involvement policy. Increase levels of employee volunteering	Existence and acceptance of policy
Strategy	Communicate strategy to management audiences and gain support to embedding CR questions in standard processes	Number of processes that change to incorporate CR
Strategy	Continue to strengthen the CR management process with regular meetings at regional level	Number of regional meetings