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• Our CR strategy and
  key responsibilities
• Using and protecting data
• Consumer engagement
  and empowerment
• Minimising environmental impact

• Working with key stakeholders
• Our products and services
• Being a good employer
• An active community member

• Home  > Fast facts 

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•  A message from our
  Chief Executive
•  Background to Experian
•  Awards and Third party benchmarks
•  Fast facts
•  Reporting policies and assurance
•  Case studies section

Fast facts

• We employ approximately 15,000 people in 40 countries worldwide, supporting clients in over 65 countries around the world. Total Group revenue for the year ended 31 March 2009 was $3.9bn.
  
  
• We have over 100,000 clients across the world, with no single client accounting for more than 2% of group revenue.
  
  
• For the year ended 31 March 2009 55% of our revenue came from North America, 12% from Latin America, 22% from UK and Ireland and 11% from EMEA/Asia Pacific.
  
  
• For the year ended 31 March 2009 42% of our revenue came from Credit Services, 13% from Decision Analytics, 20% from Marketing Services and 25% from Interactive.
  
  
• Our customer base is diverse, with 41% of revenue generated from financial services clients, 18% from direct-to- consumer, 14% from retail, home shopping and catalogue, 5% from telecommunications and utilities, 5% from government, public sector and education, and the balance from automotive, insurance and media, publishing and advertising.
  
  
• Globally, Experian has approximately 450m consumer credit records and approximately 35m business credit records.

CR Performance and policies

KPIs

Our Annual Report includes two CR KPIs: our degree of employee engagement and our carbon footprint.

Our environmental policy was endorsed by the board in 2009 and states that we intend to reduce our impacts. We have set global objectives to achieve an overall reduction in our carbon footprint over the next three years, from April 2009.

Employee engagement was up by 3% when we surveyed in January 2009. Engagement is partly affected by the extent to which our employees believe in the company and the way it operates.

Employee engagement		Carbon footprint (000’s tonnes)
Percentage score calculated by the degree of positive response to a specified range of questions Score for 2007 is an amalgamation of regional surveys conducted over a two-year period No comparative data is available for Latin America for previous years		Where emissions factors have changed, we have applied the most recent factors retrospectively Data in respect of air travel was included for the first time in 2007 2009 data reflects improved measurement and estimation processes which it has not been possible to apply to previous years’ data, consequently 2009 is not directly comparable to previous years.

Policies

There are a range of policies that demonstrate the standards we use in managing the Group. We have grouped those most relevant to CR here but they also feature in each section under the relevant responsibility.

Global Environmental Policy

Supply Chain Principles
Supplier Terms & Conditions

US Harrassment
US Ethical Principles
US Bribery Corrupt Practices
US Code of Business Conduct

UK Code of Conduct
UK Equal Opportunities
UK Young Workers
UK Whistleblowing
UK Right to work in the UK
UKDignity at work

SA Broad-based Black Economic Empowerment Act

Graphs and tables

For each of our six published responsibilities we have quantified our performance wherever possible and summarised these facts here. For more details and context please do refer to the section tab.

People

In the UK, ethnicity data is available for 57% of employees (2009)

Comparison data from UK Office of National Statistics, Population by Ethnic Group, 2001: 92% White, 4% Asian, 4% Other

In the US, ethnicity data is available for 98% of employees
Comparison data from 2000 US Census: 75% white, 4% Asian 13% Hispanic and 12% black (Figures don’t add to 100 due to the collection process in which people may respond in more than one category)

 

* Injury rate per 200,000 work hours

** Prior to acquisition reporting was to calendar year

 

Environment

		2009 data for emissions from buildings reflects improved measurement and estimation processes, which it has not been possible to apply to previous years' data. Consequently the 2009 total emissions reported are not directly comparable to the reported amounts for previous years. We estimate that for buildings, actual amounts of emissions in 2009 are broadly similar to 2008 levels and that most of the apparent reduction is due to the improved measurement and estimation processes. Emissions from travel have increased by 10% on 2008 levels as a result of the continued globalisation of the Group. Where emissions factors have changed, we have applied the most recent factors retrospectively to previous years to assist comparability. It should be noted that data in respect of air travel which contributes a significant proportion of our travel emissions was only included for the first time in 2007

Community investment

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