• Home
• Our CR strategy and
  key responsibilities
• Using and protecting data
• Consumer engagement
  and empowerment
• Minimising environmental impact

• Working with key stakeholders
• Our products and services
• Being a good employer
• An active community member

• Home  > Our products and services 

• Our products and services
•  Developments this year
•  Encouraging innovation with CR
•  Products sorted
  by social benefit
•  Case studies section

“Offering responsible access to finance to the currently excluded will play a major role in the development of emerging economies. With our unique credit referencing and credit risk management capabilities, we believe Experian can play a key role and are actively engaged in supporting the key players in this field.”

Elio Vitucci
Managing Director,
Experian Decision Analytics

Case studies section

The impact of Experian’s core products and services on society has been brought into clear focus this year. As some businesses have struggled to survive we have listened closely to our clients’ needs and adapted quickly to market conditions, providing them with means of controlling their costs and further reducing their exposure to financial risks.

Innovation has never been more important to us, and we have adapted current products and created new ones to help tackle the issues of the day. But as we’ve done this for business clients we’ve kept an eye on the needs of the consumer: our collections service supports businesses in collecting monies owed to them, but we also help them build up a comprehensive picture of consumers’ circumstances so that collections teams deal with people sensitively and fairly.

To help consumers directly we’ve improved our products that help them manage their own credit, and we are investing more in identity theft management services in the coming year.

And keeping the needs of society and the consumer in focus is a priority for the foreseeable future as we embed these factors in our product development processes. There are some particularly strong initiatives in the pipeline led by the US with the customer at the heart of product development, which will be a key focus for management over the coming fiscal year (2010).

Innovation from a strong social, ethical and environmental perspective has seen a number of exciting initiatives develop this year with products from Brazil providing digital certificates for micro and small entrepreneurs and the UK providing a tool that can help organisations assess the ‘Green’ capacity of a market segment.

And we’re continuing to invest small amounts of funding to encourage our people to come up with further such developments. In our first year of  CR funding for innovative ‘Big Ideas’ we pioneered a project in conjunction with the World Bank to make microfinance more efficient and have reported progress this year in the section on encouraging innovation.

This year we have allocated CR funds for the development of two products in new  fields. One will support companies wanting to understand their position on employee diversity and plan actions to address any imbalance. The other will provide a means of engaging employees in managing their own carbon footprint.

Back to top