Our responsibility

Making successful and appropriate use of information is a complex and detailed task, ever-changing as regulations, technology and market needs evolve. We work closely with a huge number of stakeholders to make sure that we understand their perspectives and that we share ours.

Our suppliers are an important group of stakeholders. We depend on them for goods and services, and we want to be sure that they share and maintain our standards of business conduct. All purchasing is carried out under a Global Purchasing Policy, supplemented by specific ethical and environmental standards.

Experian supports and partners with hundreds of organisations around the world; from industry bodies to NGOs, from banks to educators. We contribute to the development of ideas and regulation, as well as sharing our partners’ reach and expertise to help us discharge our responsibility to inform and empower consumers on financial matters.

But ultimately our most important stakeholder group is our people, without whom there would be no Experian. We have undertaken a comprehensive global survey to understand their views in depth and particularly their views on how we measure up as a corporate citizen. Overall we’ve had a great response rate (84%) which is a very positive message. We’ve also seen a 3% increase in our people’s engagement. Still, there is work to do. We’re not communicating our CR strategy and achievements well enough, and we know we could do more to involve a broader number of our people as we set our goals. Steps are already underway in the current financial year to address these issues. We look forward to reporting results next year.